More than any other industry, healthcare is really about people. In this case however, it is about people that need some kind of medical assistance, whether it is a simple, single visit for a minor health problem, or a regular schedule for a more complex, ongoing issue. In either case, the goal remains the same; efficiently and compassionately helping those in need, while at the same time quickly handling the financial requirements that come with that help.
Because of the wide variety of situations that the healthcare industry encounters, there are many different payment processes to address these needs. Whether you are in the business of offering healthcare products or services, it’s important to remain flexible with payment options. Some clients will have dedicated insurance plans while others may be paying out of pocket for whatever goods or services are required. Payment processing needs to be in place for both, and fortunately a range of options exist, but it still pays to be diligent.
Even with insurance coverage, there may still be problems with patient billing when it comes to medical treatment. Sometimes, this can be as simple as a lack of timing, with your own billing system working faster than the insurance company and inadvertently sending a bill to a patient before the insurance company can properly address it. Other times, there may actually be negligence on the part of the patient; he or she may be unaware that they are receiving service from a provider that is outside their insurance network, and it may require careful explanation to lay out the situation for everyone involved.
Other times, payment may simply be out of pocket, but even this presents new wrinkles as various organizations experiment with new types of payments. While credit cards have been well established for quite some time, credit card companies and banks now have “debit cards” that work in tandem with flexible spending accounts or health savings accounts to provide a dedicated card payment system for health related transactions. If you are beginning a new practice or health care service in your area, it’s important to take into consideration these more recent payment processes as they provide a convenient and efficient form of both payment and accountability that protects both parties in the transaction.
Whether you are new to the healthcare industry, or have an established presence, it is always important to keep pace with the new ways that payment processing are serving both you and your clientele.