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Starting a new business can be scary. If it were easy, then everyone would be doing it. But you aren’t everyone. You are willing to do what it takes to get your business up and running. That’s why you want a processing company that will be right there with you the whole way. You need to know that the people you are working with have an extensive knowledge base and they will know what you need for your business. So, here are some questions you may want to ask before committing to a processing company.

Are the financial reports easy to understand?

When running your business, you want to know when things are going well and when they are not. This will help you know what works or how you may improve. The best way to see whether your business is succeeding or not is by keeping transparent financial records. If you have several people accessing these reports and making changes, you will want to make sure the reports are easy to understand as well as easy to use.

There are several options for reporting when it comes to different processing companies and terminals. You will want to make sure you see what is out there and what you think you will need to help you keep track of your bottom line.

Is the equipment offered reliable and easy to use?

This is something you will want to ask your processing company about, but you will also want to do some research to verify what they say. Look up reviews on the equipment they are offering and see what other business owners are saying. There may be things about the equipment that bothers some people that other people like. It may depend on your type of business as well.

If your processing company provides support to help you find the equipment that fits your business perfectly then that’s even better. They know how everything works and may have experience helping others in the same situation. Hopefully, you will have a good enough relationship with your processing company to feel they will not lead you astray.

Will I be charged any hidden fees?

This one may be a bit tricky to get a direct answer from many processing companies. After all, hidden fees are hidden, right? Again, you will want to research the companies to see if any other their past clients have been unhappy with them and if it was because of hidden fees.

Ideally, you will be able to find a company that is upfront about everything. Many processing companies require you to call for a quote so they can get you to commit right away. Do not fall for this! Even if they offer you a great price over the phone if you commit right away it is not a good idea. Research is so important in avoiding hidden fees so do not let anyone bully you into a contract. And it is very likely that if you did decide to call again, they would give you the same deal again because they want your business and are willing to do anything to get it. But that does not mean they are committed to helping you make money. It only shows how desperate they are to make money from you.

Will I get support when I need it?

Things happen and equipment sometimes does not work. When this happens, you do not want to have to be on the phone for hours just trying to speak to a person and not a machine. You need to make sure that when things go wrong, you will be able to reach a person in customer support to fix it right away. Time spent trying to fix equipment eats away at your profit. You want a processing company that understands this and provides excellent, efficient, and always available customer support. Without that, you may feel like you are just another client and not a valued customer. You want your customers to feel like they are important so why shouldn’t you feel important as a customer of your processing company?

At National Processing, we are dedicated to making sure you have what you need to make your business successful. We provide easy to use and understand reporting, we only offer the best equipment, we guarantee we will never charge you any hidden fees (our pricing is on the website!), and we have experienced and knowledgeable agents available to help with any of your needs 24/7.

These are just some questions you will want to ask when you are looking for a processing company. We know you have more questions. We are happy to answer any questions you have about our services. Running a business can be difficult at times. But making sure you have the right processing company goes a long way in making your business run smoothly. Hopefully, these questions will help get on the right track to finding the company that works best for you.


Posted in ACH Processing on Jan 20, 2020