Privacy Policy

Privacy policy

National Processing, LLC (“COMPANY”) and its subsidiaries respect your privacy and are committed to protecting it. COMPANY provides this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. We’ve structured our websites so that, in general, you can visit COMPANY on the Web without identifying yourself or revealing any personal information. We make this notice readily available on our home page and at the bottom of every COMPANY Web page. Some COMPANY Web pages are P3P-enabled, which allows you additional control over your personal information.

COMPANY has also self-certified its privacy practices as consistent with U.S.-E.U. Safe Harbor principles: Notice, Choice, Onward Transfer, Access and Accuracy, Security, and Oversight/Enforcement. More information about the U.S. Department of Commerce Safe Harbor Program.

Sites covered by this privacy statement
Types of information we collect
Children’s privacy
How we use your information
Who we share your information with
Your choices
Your privacy preferences and opting out
Your information and third-party companies
Access to and accuracy of your information
Keeping your information secure
Changes to this Statement
Contacting us

1. Sites covered by this Privacy Statement This Privacy Statement applies to all COMPANY-owned websites and domains, and our wholly owned subsidiaries (“COMPANY websites.”).

Links to non-COMPANY websites

The COMPANY websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the COMPANY website. COMPANY does not control those sites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the COMPANY Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with COMPANY; that sharing is governed by that third-party company’s privacy policy.

2. Types of information we collect

This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.

* Personal information is information that is associated with your name or personal identity. COMPANY uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with COMPANY. We take seriously the trust you place in us. COMPANY will not sell, rent or lease your personal information to others.

On some COMPANY websites, you can order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself or your COMPANY products, or apply for a job at COMPANY. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data. If you apply for instant credit, we will ask you to provide additional information such as salary, social security number and banking information. This information will be used by our financial services providers in determining whether to extend you credit.

To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.

* Non-personal information is data about usage and service operation that is not associated with a specific personal identity. COMPANY collects and analyzes non-personal information to evaluate how visitors use the COMPANY websites.

Non-personal data we collect may include the pages visited on the COMPANY websites, unique URLs 1 visited within http://www.nationalprocessing.com, browser type and IP 2 address. Most non-personal data is collected via cookies or other analysis technologies. Nationalprocessing.com Web pages use cookies, Web beacons and other technologies for data analysis and personalization services. COMPANY also places ads on other websites that may use cookies. To learn more, read COMPANY use of cookies and Web beacons.

3. Children’s privacy COMPANY is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. COMPANY does not knowingly collect information from children under the age of 13 and COMPANY does not target its websites to children under 13.

4. How we use your information COMPANY uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize some COMPANY websites. Occasionally we may also use your information to contact you for market research regarding COMPANY products or services. We will give you the opportunity to choose your privacy preferences regarding such communications (see section 7, “Your privacy preferences and opting out”). Credit card information is used only for payment processing and fraud prevention. Sensitive personal information is collected only to facilitate our financial service providers’ credit decisions and will be shared with them only with your permission.

Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or COMPANY and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

Personal data collected online may also be combined with information you provide COMPANY through other sources such as product registration, call centers or public events such as trade shows or seminars.

Personal data given to COMPANY may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management.

Non-personal data is aggregated for reporting about COMPANY website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.

5. Who we share your information with COMPANY will not sell, rent or lease your personal information to others. COMPANY will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information.

COMPANY contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in “How we use your information.” Suppliers and service providers are required to keep confidential the information received on behalf of COMPANY and may not use it for any purpose other than to carry out the services they are performing for COMPANY. These service providers may change or we may contract with additional service providers to better accommodate our customers. COMPANY will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.

COMPANY or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, COMPANY will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.

6. Your choices COMPANY gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and COMPANY-wide marketing communications. communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of communications by postal mail, e-mail and telephone. You can make or change your choices at the data collection point or through COMPANY Terrapass (COMPANY’s proprietary online customer registration tool, available only in the United States). Please refer to section 7 for further instructions. We will make every effort to honor your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.

7. Your privacy preferences and opting out Non-subscription services COMPANY will not use your personal information for a different purpose than the one stated when you provided your data. Examples of unrelated uses include sending communications about special offers, product information, and marketing messages. You can, however, choose to receive these types of non-subscription communications by following the instructions below. Subscription services To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, software updates, etc.), use any of the following methods:

Select the e-mail “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions Write to the COMPANY Privacy Office – be sure to provide your name, e-mail and postal address, and relevant information about your COMPANY subscriptions and registrations 8. Your information and third-party companies Certain COMPANY services are linked with those from unrelated third-party companies, some which offer you the option to share with both COMPANY and the third party personal data you provide. Examples include the ability to register software products from multiple vendors from a single COMPANY Web page, to request communications from COMPANY marketing or solution partners, or to enable order completion through a reseller. We will not share your personal information with those third-party companies unless you make that choice.

9. Access to and accuracy of your information COMPANY strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of COMPANY’s websites may limit access to specific individuals through the use of passwords and other personal identifiers.

The most effective way to view and change your personal information is to return to the Web page where you originally submitted your data and follow the instructions on that Web page or use COMPANY.

10. Keeping your information secure COMPANY is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, COMPANY has in place appropriate physical and managerial procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, COMPANY subscribes to a fraud management service. This service gives you and COMPANY an extra level of security to guard against credit card fraud to protect your financial data.

11. Changes to this Statement If there are updates to the terms of COMPANY’s Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, COMPANY will provide notification to affected customers.

12. Contacting us We value your opinions. If you have comments or questions about our privacy policy, please send them to the COMPANY Privacy Office or write to us at the following address:

National Processing, LLC Privacy Mailbox 1499 N 1350 W Provo, UT 84604

1 A URL (Uniform Resource Locator) is the global address of documents and other resources on the World Wide Web. For example, http://www.nationalprocessing.com is the URL for COMPANY’s U.S. home page.

2 An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.